Many patients, especially women and those living with chronic symptoms, often feel dismissed or not taken seriously by their NHS doctors. While the NHS faces significant pressures and high demand, it is important to remember that your symptoms and concerns are valid. Being heard and properly supported is your right, and there are steps you can take if you feel your health issues are being overlooked. That’s why we spoke to Dr. Kaywaan Khan, private GP and founder of Hannah London, who shares practical advice on what to do if you find yourself in this situation and how to take control of your health journey.
1. Trust Your Instincts
If something feels off in your body, don’t ignore it. Your symptoms are valid, even if they’ve been brushed off by professionals. These days, conditions like persistent fatigue or chronic pain can often be misattributed to stress or lifestyle factors without proper investigation. Meanwhile, hormonal imbalances such as Polycystic Ovary Syndrome (PCOS), a diagnosis that has grown increasingly common over the recent years, are frequently dismissed as just typical ‘weight gain’ or ‘irregular periods.’ That doesn’t mean you shouldn’t still consult with a doctor, especially if the condition is affecting your daily life and inhibiting you from functioning properly. Your symptoms are still worth checking, even if it takes a few tries to be taken seriously.
2. Keep Detailed Records
Note what you’re experiencing, when it occurs, and how long it lasts. As well as this, take photos of sudden flare-ups or noticeable changes in your body as soon as they appear. If possible, also take note of any potential triggers that may have caused your symptoms. It could be useful to document how these symptoms are affecting your daily life, such as when you’re missing work, having trouble sleeping, or struggling to stay focused during the day. If you’re dealing with persistent issues, I suggest starting a symptom diary. It will allow you to track patterns over time and give your doctor a better understanding of what has been going on. Be as detailed as you can as this level of information can uncover links that might otherwise be missed. Bring your notes to appointments to stay focused and ensure you don’t forget anything in the moment.
3. Ask for a Second Opinion
Remember, you’re well within your rights to request a different GP within the same practice. During these instances, you’re not obligated to give a detailed explanation. Simply let the receptionist know that you’d prefer to speak with another doctor for a second opinion. This is a common and acceptable request, and all within your rights. It doesn’t have to be confrontational or personal. Remain polite yet be as straightforward as you can. Sometimes, a fresh set of eyes and ears, as well as a more compatible communication style, can lead to more thorough testing opportunities and finally getting you the most precise care you need.
4. Seek a Private GP Consultation
If you’re looking for more urgency or feel your concerns haven’t been properly addressed, a private GP consultation can give you greater control over your treatment. It’s especially useful if you require specific tests such as blood tests, hormone checks, or scans that may be delayed due to NHS wait times or limited referrals. As well as this, private appointments typically involve longer sessions and quicker results. It also offers a more personalised approach, which can make a significant difference when you’re dealing with ongoing or complex symptoms. Having a private GP also means quicker access to care and the benefit of continuity, allowing you to build a consistent relationship with a doctor who understands your full medical history.
5. Be Specific and Assertive in Appointments
Being assertive doesn’t mean being aggressive. Clear, respectful language helps ensure your concerns are acknowledged and taken seriously. Try opening with phrases like, ‘I’m concerned this could be something like a thyroid issue or endometriosis.’ You can also say something along the lines of, ‘Would it be possible to investigate X symptom, just to be thorough?’ This kind of polite yet straightforward approach keeps the conversation collaborative rather than confrontational. It also encourages your doctor to consider a broader range of possibilities instead of focusing solely on the most common or convenient explanation.
6. Use Official NHS Complaints Procedures (If Needed)
In the unfortunate, though hopefully rare, case that you continue to feel dismissed despite following up, the NHS has a formal process for raising your concerns. Start by submitting a complaint directly to your GP practice. This usually means contacting the practice manager, either by email, phone, or in writing. Most practices have their complaints procedure available on their website or at the front desk. If the issue isn’t resolved within a reasonable timeframe, you can escalate it through the official NHS complaints portal, which provides a clear step-by-step guide on how to continue with the procedure. This process allows you to stand up for your care in a constructive way without turning it into a personal or legal conflict.
7. Look Into Specialist Referrals or Private Clinics
If your symptoms suggest a condition that may require more targeted care such as dermatology, gynaecology, gastroenterology, or mental health support, it is completely appropriate to ask your GP for a referral. Keep in mind that NHS waiting lists can be lengthy, so if you feel your concerns are still not being addressed, you can request a second opinion from another NHS GP within the same practice. Alternatively, you can also book a consultation with a private specialist that may offer faster access to diagnostics and treatment. This can be especially helpful when symptoms are ongoing, disruptive, or worsening over time.
Conclusion
Regardless of the severity of your symptoms, don’t think that you’re overreacting. If you’re struggling to get answers in regard to your own health, you deserve to keep asking until you do, especially when it’s inhibiting you from functioning properly in your daily life. Your body knows best, so trust what it’s telling you and seek the support you need. Finally, remember that being proactive about your health is never something to apologise for.
This piece was brought to you by the experts at https://hannahlondon.com/
For more information please contact monisha@honeyhutpr.com
