13 GHP Social Care Awards 2024 riends Helping at Home is committed to tailoring its services to clients’ individual requirements while ensuring its professional service providers can achieve a work-life balance. Offering everything from 1-hour visits to 24-hour live-in care, the agency allows clients to maintain their independence by remaining in their own home. Its caregivers provide clients with companionship, cooking and cleaning services, personal care delivered with dignity, and much more. It is the agency’s mission to provide its clients with the highest quality of care that everyone wishes for their loved ones. Andrew Richardson, CEO of Friends Helping at Home, says, “A few years ago, I faced the common challenges linked to arranging care, which unfortunately are all too familiar to many. It became evident that, regardless of the funding available, the conventional domiciliary care model was not client-centric and was falling short of providing the necessary support for individuals to maintain their wellbeing at home. “From this realisation, I formulated my vision to provide quality care while attracting the best vocational caregivers by offering higher rewards, recognition, and value for their invaluable work. We have a proven and well-received product, one that has garnered excellent feedback from both caregivers and clients.” Born from Andrew’s vision, Friends Helping at Home delivers the best possible care services by maintaining high standards for its service providers, staying up to date on legislation, and actively listening to clients’ needs. With its no stranger policy, clients are guaranteed to be assigned familiar faces as their service providers in order to establish trusting relationships. Friends Helping at Home is dedicated to exceeding expectations and creating a meaningful impact on individuals’ lives by fostering security that is essential for their wellbeing. Jo Craythorne, Compliance and Quality Director, says, “I was working as a Registered Care Manager for a typical domiciliary care company. I became very despondent with the way that care companies were running and, as a result, I was working long hours in a very stressful environment. I decided to have a career change but then I came across FHAH. I was dubious because it was a care company, but FHAH sounded different. “I accepted a job as a Branch Manager and discovered that FHAH is revolutionary in the way that they work. After 2 years of running the branch, I was promoted to Compliance and Quality Director for Head Office. This company has made such a difference to my life that I want to pay them back and give them the rest of my working life. I enjoy going to work and providing care to people that need it in their homes.” At Friends Helping at Home, the agency retains a dedicated compliance and quality team who keep the company informed about legislative Based in Devon, Friends Helping at Home differentiates itself from traditional domiciliary care agencies with its affordable and compassionate approach to care. As an introductory care agency, the company selects, evaluates, and matches self-employed service providers to clients. Offering clients daily support from the comfort of their own home, Friends Helping At Home delivers a deeply personalised and unique experience. Recognised in this year’s Social Care Awards, Friends Helping at Home prides itself on its client-centric model, providing the necessary support for individuals to maintain their wellbeing at home. Most Supportive Home Care Company 2024 - Devon changes. This focus on compliance not only ensures the agency adheres to high quality standards but also provides a strong foundation for its strategic approach to diversification. Friends Helping at Home is passionate about seeking innovative opportunities to expand its services in order to maintain its position at the forefront of the evolving social care industry. The team’s shared vision resolves around clients’ needs and creating a reassuring environment where clients can connect with their service providers. Friends Helping at Home also advocates for a healthy work-life balance, empowering its staff with the ability to manage their own workload. Over the coming years, Friends Helping at Home will focus on strategic growth with plans to expand the franchise to meet the increasing demand for personalised care services. The team is in the process of developing a state-of-the-art website that will provide comprehensive information to potential investors. Moving forward, Friends Helping at Home anticipates these plans will have a profound impact on its success and on the overall social care industry. From the CEO to its esteemed service providers, every person at Friends Helping at Home plays a crucial role in nurturing a supportive community. With care at the heart of its mission, the agency provides tailored services to meet clients’ needs in the comfort of their own home while offering its service providers a vital work-life balance. Friends Helping at Home delivers a deeply personal experience and for its highquality services, the agency has received this year’s award for Most Supportive Home Care Company – Devon. Contact: Karen Breyley Company: Friends Helping at Home Web Address: https://friendshelpingathome.co.uk/ F Feb24030
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