ghpSocial Care Awards 2024 Social Care Awards 2024 www.ghp-news.com Most Trusted Disability Support Organisation 2024 – Gloucestershire & GHP Employee Excellence Awards 2024 Nothing is more important that prioritising one’s health. Be it mental or physical, taking care of yourself is paramount when surrounded by a wounded world that’s still in the process of healing. And yet, sometimes it can feel impossible to tackle the challenges you’re facing alone, no matter how strong your resolve may be. The social care system is far from perfect after all, leaving many in a state of struggle from which they can seldom emerge. Enter First Thought Care Services, a Gloucestershire-based support organisation that is set on shaping the system’s existing framework into something capable of making a meaningful difference.
Global Health & Pharma is pleased to announce the return of the Social Care Awards. Social Care Awards 2024 Now in its eighth year, this annual awards programme aims to recognise and celebrate the individuals and companies that provide essential social care support to those in need. The Social Care Awards 2024 are designed to highlight the outstanding contributions made by these organisations and individuals to the field of social care. The Social Care Awards 2024 are an integral part of the Global Health & Pharma brand. These prestigious awards have recognised and celebrated the top companies in the Social Care sector and offered them an unparalleled opportunity to celebrate their dedication and hard work. The sector plays a crucial role in providing care and assistance to the vulnerable and those in need. The organisations that are recognised by these awards offer essential services and hence deserve praise and recognition for their commendable work. The Social Care industry is a highly innovative and critical sector in our ever-changing world. It plays a pivotal role in affecting every aspect of an individual’s life. As more and more people require social care services, it has become increasingly important to ensure the provision of top-notch quality social care. Ranging from residential care homes to hospices, and from carer support networks to therapy services, Global Health & Pharma invites all professionals working in this sector to participate in the Social Care Awards 2024. The industry is home to many exceptional leaders who deserve to be recognised and celebrated for their invaluable contributions. Sofi Parry, Senior Editor Website: www.ghp-news.com AI Global Media, Ltd. (AI) takes reasonable measures to ensure the quality of the information on this web site. However, AI will not assume any legal liability or responsibility for the accuracy, correctness or completeness of any information that is available through this web site. If errors are brought to our attention, we will try to correct them. The information available through the website and our partner publications is for your general information and use and is not intended to address any particular finance or investment requirements. In particular, the information does not constitute any form of advice or recommendation by us or any of our partner publications and is not intended to be relied upon by users in making or refraining from making any investment or financial decisions. Appropriate independent advice should be obtained before making any such decision. Any arrangement made between you and any third party named in the site is at your sole risk and responsibility.
Contents 4. First Thought Care Services: Most Trusted Disability Support Organisation 2024 – Gloucestershire & GHP Employee Excellence Awards 2024 8. Autumn Gardens & Anastasia Lodge: Most Dedicated Residential Care Home 2024 – London (Anastasia Lodge) & Most Dedicated Elderly Nursing Home 2024 – London ( Autumn Gardens) 10. Kriel Occupational Health Centre: Best Occupational Health Service Provider 2024 - Mpumalanga 12. Develco Products: Best IoT Home Care Solutions Provider – Europe 13. Friends Helping at Home: Most Supportive Home Care Company 2024 - Devon 14. VIP Day Centre: Best Adult Dementia Day Care Centre 2024 - West Midlands 15. Olive Home Care and Support Ltd: Best Community Home Care Services Provider 2024 - West Sussex 16. Therapyworks Ltd: Pain Management & Physiotherapy Clinic of the Year 2024 - Wales 17. Whites Community Care Ltd: Most Compassionate Person-Centred Care Provider 2024 – Derbyshire & Patient Care Excellence Award 18. Pegasus – Men’s Wellbeing Centre: Best Men’s Counselling Centre 2024 - Cornwall 19. Driving Miss Daisy Didcot: Most Supportive Patient Transport Service Provider 2024 - South East England 20. Virtuous Health Group: Most Compassionate Bespoke Dementia Care Provider 2024 - Hampshire 21. Social Care TV: Best Online Health & Social Care Learning Platform 2024 22. Queensway Homes Ltd: Most Dedicated Personal Care Provider 2024 - Birmingham
4 Jan24519 Nothing is more important that prioritising one’s health. Be it mental or physical, taking care of yourself is paramount when surrounded by a wounded world that’s still in the process of healing. And yet, sometimes it can feel impossible to tackle the challenges you’re facing alone, no matter how strong your resolve may be. The social care system is far from perfect after all, leaving many in a state of struggle from which they can seldom emerge. Enter First Thought Care Services, a Gloucestershire-based support organisation that is set on shaping the system’s existing framework into something capable of making a meaningful difference. The year is 2020, and the world has found itself amidst the height of the COVID-19 pandemic. Many care companies are facing closures, while others are having to escalate their costs to make ends meet. As a result, many in need of reliable care services have been left to fend for themselves, unable to connect with professionals when they need them most. It was in response to this very conundrum that First Thought Care Services came to be. Established by Jack Cook, First Thought Care Services sought to not merely join the existing framework of social care, but to reshape it altogether. Fast forward to the present day, the organisation is now an active force that’s reigning in a long-awaited change within the sector. Though it may not be the only organisation in pursuit of a better social care system, First Thought Care Services is, by far, the UK’s most unique participant in influencing said change. This spawns from Jack’s personal experiences in his youth – experiences that saw him being sectioned under the mental health act twice before he reached the age of seventeen. While most would allow such an occurrence to deter them from the system altogether, Jack instead noticed critical flaws in how social care was carried out, and vowed to fill these pitfalls to the best of his ability. His answer to the sector’s problems ultimately took the form of First Thought Care Services, which now acts as a mouthpiece through which Jack can not only spread awareness of his story, but uplift others who have shared similar experiences. Thanks to this firsthand understanding of the social care system’s failings, Jack has been able to mould First Thought Care Services into an organisation that truly resonates with the needs of individuals with additional requirements. Whether service users are struggling with mental health difficulties, learning difficulties, autism, or other complex conditions, the collective delivers methods that go beyond convention. Instead of following a beat for beat process, First Thought Care Services finds itself adapting to the individuality of its users, allowing it to provide a more compassionate, understanding, and effective care service. After all, Jack’s commitment to change underpins each action the organisation takes, placing it in the perfect position to transform the landscape of social care across the UK as a whole. Though Jack’s story may be an incredibly personal one, as opposed to simply using it as an explanation for why he created First Thought Care Services, he instead integrates the insights that he gained during that time into the organisation’s services. In doing so, he’s created a paradigm shift – one that is currently overseeing the creation of a more responsive system. By leveraging all that he has learned over the years, Jack deploys leadership, empathy, and a profound commitment to social betterment to provide comprehensive care plans that flawlessly address the unique needs of every individual. This is something that the current system simply can’t match, making First Thought Care Services a truly unique entity within the sector. Of course, without its driving values, First Thought Care Services wouldn’t have earned such exceptional levels of renown from a multitude of service users. Above all else, the organisation promises to approach each person with dignity and respect – two pillars that act as the core foundation of the entire collective. First Thought Care Services has long since identified how difficult it can be for those who may be struggling to regain a sense of self, and therefore provides care that’s both personal and holistic. The hope is that, in creating an environment in which service users can thrive, they’ll be able to restore control over their aspirations and make the decisions that must be made in order to improve their overall wellbeing. Honouring the individuality and autonomy of each service user is where First Thought Care Services truly shines, and it’s all thanks to the organisation’s unrelenting commitment to providing a safe space in which people can be themselves, no matter their condition. Wherever possible, First Thought Care Services encourages individuals to make their own life choices, while simultaneously meeting their immediate needs as and when its assistance is required. In short, First Thought Care Services isn’t simply a caregiver, but is an advocate for the dignity and self-determination of every individual it serves. No matter their age, the organisation is dedicated to helping service users pave their own path forward. Only then can they achieve a sense of fulfilment – fulfilment empowered by the guidance of First Thought Care Services’ team. And with a team so focused on providing the highest quality of care and support to individuals in need, it’s unsurprising that First Thought Care Services has managed to have such a positive impact over its three years of operation. Each member under the organisation’s umbrella is committed to the overall welfare of each service user, and takes the time to adapt their previous experiences into the overall reshaping of the social care system. Partnered with the lessons it has learned along the way, be it from service users, their families, or others involved in their life, First Thought Care Services’ team has coalesced a culture of continuous improvement. It’s this very culture that grants it the ability to remain flexible as the social care field fluctuates, meaning that no service user will be made to feel stranded as the sector shifts. First Thought Care Services aims to be dependable, no matter what, and it’s demonstrated that it’s wholly committed to realising this goal. In addition to this fluid nature, First Thought Care Services has also gone the extra mile to invest in continuous training for its staff. By supplying ongoing teachings on various aspects of social care, the organisation ensures that its people are fully equipped with the skills and knowledge needed to deliver impeccable care. Once in possession of the correct tools to assist any type of service user, First Thought Care Services’ staff members turn their attention to providing person-centered, high-quality care that’s set to empower and motivate those under its watchful eye. Most Trusted Disability Support Organisation 2024 – Gloucestershire & GHP Employee Excellence Awards 2024 First Thought Care Services
GHP Social Care Awards 2024 In fostering such a collaborative approach, First Thought Care Services has redefined expectations across the sector – it promises more, without compromise, no matter how lengthy the process. However, just because First Thought Care Services has created its own framework – one that has already become the face of compassionate, meaningful social care – that isn’t to say that it is tying itself to a single methodology. On the contrary, First Thought Care Services is exceptionally proud of its versatility. This characteristic is best represented through the organisation’s robust quality assurance mechanisms, wherein First Thought Care Services carries out regular audits, reviews, and evaluations of its care services to identify any areas of improvement. By closely monitoring service users’ feedback and experiences, the collective is able to adapt in order to continue delivering the utmost level of individualised care. Furthermore, First Thought Care Services looks to establish a real connection with its service users, all in the hopes that it can begin to create video care plans that will open up opportunities for more accessible services. Throughout this period, First Thought Care Services has made sure to actively involve its service users, allowing them to have a say in how the organisation delivers their care. This, after all, is the ultimate goal
6 of the collective – to uphold an individual’s right to make decisions, without having to unnecessarily interject. Support is the beating heart of First Thought Care Services, which clearly manifests through the dedication it injects into its work. And, should any changes occur, First Thought Care Services promises to be as responsive as it is compassionate. Anyone managing their disabilities or mental health conditions will tell you that doing so isn’t a single-person process; it involves their families too. Recognising this, First Thought Care Services provides education and support for all parties involved, encouraging them to participate in the care process from start to finish. This is accomplished through the organisations two care centres, each equipped with an educational space for service users, regardless of age of disability. In these rooms, individuals can partake in First Thought Care Services’ person-centric education plan, devised by an in-house education manager, while making use of the centres’ many amenities. From enjoying some time in the cinema, games, and ICT rooms, to retiring to the sensory room and garden, First Thought Care Services sees that every person has access to a comfortable space throughout their time in the centres. It’s clear that, no matter what measures it must take, First Thought Care Services is in the business of changing lives for the better. Whether it’s granting access to centres that have been specifically designed to empower those who are struggling, or interacting with technological emergences to provide streamlined communication between service users, it has gone above and beyond to secure a bespoke approach that knows no equal. There really is no other organisation quite like First Thought Care Services; its eye for the small details, combined with its team’s personal experience, places it in an ideal position to reshape the social care system for good. Its influence is already showing, and continues to grow each day. The extraordinary impact that First Thought Care Services is having is shown through its presence on social media via TikTok, Instagram, and Facebook, where it features both its service users and employees, in addition to promoting fundraisers including its CCP (Caring for Communities and People) Big Sleep Out which took place in January, holiday themed content, myth busting, and inspirational quotes. From showcasing fun activities that its users get involved in such as its Christmas party, Disney dress-up day, crazy golf, trampolining, dancing, and more, to highlighting its team members for their outstanding contributions, First Thought Care Services’ social media content is all about spreading positivity, celebrating its people, and sharing all the good that the company is doing. Taking care of those who need it the most is important, but, without also taking care of your own, a collective runs the risk of its hard work falling apart. Thankfully, despite rising costs making it difficult to retain and recruit qualified staff, First Thought Care Services has devised a solution that it’s incredibly proud of. Not only does it offer competitive pay rates, perks, and career advancement opportunities, but it’s also designed a standout way of recognising the striking talent under its roof – its unique Employee of the Month scheme. Though most companies carry out similar schemes, First Thought Care Services, as expected, does things a little differently. Once an Employee of the Month is chosen, First Thought Care Services allows them to choose from a selection of anonymised envelopes, within which is one of many prizes. Be it one week’s worth of paid shopping, a spa break, an illustrious night at The Shard, or even a week-long holiday abroad, First Thought Care Services’ staff are treated to the recognition that they definitely deserve. First Thought Care Services is aware of how lucky it is to have such committed, compassionate individuals bringing its goals to life, and has developed the perfect means to reward them. With such a staggering level of motivation, it’s no surprise that First Thought Care Services’ team is able to provide such stellar care to service users. Possessing multiple accolades – including 30 under 30 award, Best Newcomer Small Business 2022, Best Work Environment 2022, Gloucestershire Specialist Care Facility of the Year Award 2023, Childcare Services Awards Best SEN Support 2023, and Childcare Leader of the Year Finalist 2023 – Jack has proven that one man’s experience can create something that will go on to change the lives of thousands. Through First Thought Care Services, he has managed to right the wrongs of the existing social care system, giving hope to those in need that there are people out there who genuinely care. First Thought Care Services’ team members are such people, each prepared to do whatever they must to turn service users’ lives around. And, in a world where help is needed more than ever before, First Thought Care Services is, by far, the most compassionate organisation the UK has to offer. Contact: Jack Cook Company: First Thought Care Services Web Address: https://ftcareservices.co.uk/
GHP Social Care Awards 2024
8 Anastasia Lodge in London ensures safety and security for its residents and also cultivates an environment that radiates warmth, comfort and a true sense of home, earning its reputation as a renowned dedicated residential care home. Let’s look at what sets them apart and propels their award-winning success. For over three decades, Anastasia Lodge has been at the forefront of delivering top-tier care, intertwining residents with the broader community fabric. Central to their approach is a meticulous consideration of each resident’s life journey, allowing the team to tailor their care strategies to individual needs. Notably, their expertise extends to providing specialised care for individuals living with various forms and stages of dementia, prioritizing the person over the condition. Anastasia Lodge extends its care beyond its residential placements by offering flexible day care services to local families. Here, both residents and day guests are treated to a welcoming atmosphere, a diverse menu catering to cultural and dietary preferences, and a broad range of engaging activities including gardening, live music, arts and crafts and much more. One of the hallmark features of Anastasia Lodge is its commitment to cultural diversity. With staff proficient in multiple languages, effective communication is ensured, fostering a sense of familiarity and comfort. Cultural immersion is further enhanced through cuisine, entertainment options, and spiritual support, providing solace and connection. At the heart of Anastasia Lodge’s acclaim lies their profound understanding of residents’ interests and capabilities, both as individuals and as a collective. Emphasis is placed on promoting happiness and well-being, with events such as family barbecues, Carnival celebrations, and live entertainment serving as avenues for familial bonding and memorable occasions. In a bid to uphold familial bonds, Anastasia Lodge maintains an opendoor policy where visitors are warmly welcomed into the extended family fold and encouraged to partake in activities and entertainment offerings. Central to Anastasia Lodge’s success is its dedicated team, unwavering in their commitment to excellence. Regular training ensures that staff are equipped with the latest caregiving techniques, with an emphasis on compassionate and personalised care. In essence, Anastasia Lodge’s recipe for success lies in its unwavering dedication to individualised care, underpinned by a deeprooted commitment to honouring and preserving the cultural heritage of all its residents. As they continue to forge ahead, their ethos of prioritising the person over the condition remains the cornerstone of their continued excellence. Contact: Evgenia Plataki Company: Autumn Gardens & Anastasia Lodge Website: https://www.autumn-gardens.com/ Most Dedicated Residential Care Home 2024 – London Anastasia Lodge
GHP Social Care Awards 2024 Located in north London, Autumn Gardens stands as a beacon of exceptional care and comfort for its 85 residents. With its modern design and facilities, and lush spacious garden, this home is conveniently situated near major transport links and the bustling heart of central London. Martina De Vizia, the Registered Manager of Autumn Gardens, provides insight into the facility and the compassionate methods employed by its staff to ensure unparalleled care for its residents. “Beyond meeting the fundamental care needs and ensuring the safety of our residents, our dedicated staff provide emotional, social and psychological support. This fosters a holistic sense of well-being and enhances the overall experience for families who have made the decision to entrust their loved ones into our care,” Martina emphasizes. Tailored care plans are designed to suit individual needs and instil a sense of confidence and security among residents as they embark on their journey within this nurturing community. From residential and dementia care to nursing and palliative support, Autumn Gardens offers a comprehensive spectrum of services under one roof. Trained registered nurses are on hand 24/7, equipped with extensive clinical expertise to provide specialist care whenever it’s needed. In addition to its residential offerings, Autumn Gardens extends its warmth to the wider community through day care services, offering a respite for older people seeking daytime companionship or those awaiting a residential care placement. Martina said, “Our day guests enjoy meeting new friends and an array of activities, from stimulating puzzles to creative arts and local excursions, fostering a vibrant sense of community and engagement.” She went on to say, “Our dedicated activities team embodies the spirit of our home, enriching the lives of our residents and day guests through meaningful engagement and companionship.” “The ethos of personalised care is at the heart of what we best. Our handpicked team of empathetic professionals understand each resident’s unique preferences and interests. We encourage our residents to create memory books and invite them to personalise their rooms and tell us their likes and dislikes, hobbies and interests, favourite music and favourite foods. We regularly review this to ensure we are accurately tailoring our activities and care on an individual basis,” Martina explains. Continuous improvement lies at the core of Autumn Gardens’ mission, with ongoing training and feedback mechanisms ensuring the highest standards of care. Martina affirms, “We are unwavering in our pursuit of excellence, dedicated to creating a positive environment where the health and happiness of our residents take precedence.” Annual surveys and community engagement initiatives serve as avenues for feedback and reflection, guiding Autumn Gardens on its path of continuous growth and refinement. Active social media presence further fosters connections, allowing families and the broader community to engage with the home and share in its uplifting stories and activities. As Autumn Gardens continues to flourish, its dedication to excellence ensures that it remains a sanctuary for residents and families alike, embodying the essence of compassionate care and community spirit. Autumn Gardens - Most Dedicated Elderly Nursing Home 2024 – London
10 Established in 2008, Kriel Occupational Health Centre is a 100% black, female-owned independent service provider who specialises in the unwavering medical surveillance and wellness of employees. In its pursuit of filling a pressing gap in the occupational health sector, the collective has managed to establish itself as a dependable companion across both the miningandconstructionindustries.Leveraging its immense amount of expertise, in tandem with its knack for delivering compassionate care, Kriel Occupational Health Centre has become Mpumalanga’s definitive option for those seeking a considerate occupational health service provider. nspired by the drive to provide quality, affordable, and comprehensive occupational health services to clients, Kriel Occupational Health Centre has quickly amassed quite the reputation across the region of Southern Africa. Founded and operated by a force of exceptionally talented women of colour, the centre has proven capable of not only setting a benchmark, but exceeding even its own expectations. This is made possible through the company’s overarching commitment to excellence and quality, complete with legal compliance. As such, each client is able to benefit from a more specific, more optimised service that truly honours their needs as employees. However, if it weren’t for its values, Kriel Occupational Health Centre may not have even managed to reach where it finds itself today. Since its inception, the collective has prioritised delivering all of its services with loyalty, reliability, and absolute professionalism. As such, it has become the definitive solution for those seeking legal compliance in regard to medical screening for fitness to work, travel health, and employee wellness – one that leverages its head of team’s status as a qualified Occupational Medical Doctor to promise such an invaluable attribute. Additionally, Kriel Occupational Health Centre is one of the region’s few companies that holds country-wide certifications, with its compliance remaining in line with the latest requirements. In turn, Kriel Occupational Health Centre has positioned itself in the perfect spot to provide occupational health services to the immediate businesses in need of them, with its specialty encompassing that of local mines within the area, as well as outlying rural communities and businesses stretching across Southern Africa. Partnered with the fact that Kriel Occupational Health Centre has spent its years tirelessly working to develop a framework that allows for situationspecific solutions, the collective now boasts an incredibly personal methodology that has served both it and its clients exceptionally well. And yet, it has gone one step further, and has adapted technologically advanced medical equipment into its services to provide accurate testing, results, and reporting to all manner of clients. But just what does Kriel Occupational Health Centre offer in terms of said services? Fundamentally, its medical surveillance takes the form of a planned programme that compiles periodic medical screening for fitness to work. Whether this includes audio, lung function, medical questionnaires, urinalysis, vision screening and examination, chest x-rays, or drug abuse tests, its procedures seek to ensure the overall wellbeing of a workforce, with minimal disruption to workflow. In carrying out these screenings, Kriel Occupational Health Centre assists companies with controlling health risks, while preventing, detecting, and treating any occupational diseases that may arise. Regardless of whether it’s carrying out medical surveillance before, during, or following employment, Kriel Occupational Health Centre prides itself on its ability to ensure the quality of life of each individual admitted into its care. Though it’s essential to remain compliant with regulations, Kriel Occupational Health Centre goes that little bit further to deliver services that are both critical and compassionate. In doing so, it’s equipped itself with the tools to manage a myriad of conditions, be they only potential occurrences or oncoming struggles. Combined with its wellness campaigns and screening in regard to vaccinations, health education, weight management, and much more, Kriel Occupational Health Centre ensures each client retains their dignity throughout their employment journey. With dedicated offices located in both Mpumalanga and Gauteng, and two mobile clinics that are able to be deployed wherever they may be needed, Kriel Occupational Health Centre promises an accessibility that is a requirement when tackling occupational health requirements. As such, it’s no surprise that it has earned itself such an exceptional level of renown across Southern Africa as a whole. In tandem with the collective’s brimming level of expertise, be it through a commitment to remaining compliant with occupational health and safety regulations or holding qualifications in abundance, Kriel Occupational Health Centre has established a presence that’s impossible to overlook. As a magazine dedicated to recognising the best of the healthcare industry, GHP Magazine is pleased to shed some light on Kriel Occupational Health Centre. Carrying out essential work for those who have been often times overlooked is where it specialises, and it manages to do so while maintaining an exceptional level of kindness and compassion that only further compliments its professionalism. It’s for this very reason that Kriel Occupational Health Centre has been recognised time and time again, and why we believe no other collective is more than deserving of this award. We truly believe Kriel Occupational Health Centre brings something special to Southern Africa’s health sphere, and we’re eager to see its exciting growth strategy come to fruition as we venture further into 2024. Contact: Patience Lindi Mokwena Company: Kriel Occupational Health Centre Web Address: https://krielhealthcentre.co.za/ Best Occupational Health Service Provider 2024 - Mpumalanga I
GHP Social Care Awards 2024
12 GHP Social Care Awards 2024 It’s no secret that IoT (Internet of Things) technology carries huge potential for the healthcare and home care industry, removing workload and complexity from care staff in a world with a rapidly increasing elderly population.We take a closer look at the provider of a world-leading IoT platform, Develco Products, after recently being recognised in the Social Care Awards 2024. For some people, living independently and freely is not a given due to physical or cognitive barriers. Because of these barriers, they require extra care and support in their everyday lives. However, new technologies, such as IoT, has created new possibilities that can assist this group of people to live more independently while staying safe. At Develco Products, who develops and produces wireless sensors, peripheral products and software for companies providing IoT solutions for end-customers and users, contributing to better personalised care and independent living is the overarching vision when delivering care devices and an intelligent software platform to care solution providers. These IoT-based care solutions can rapidly be implemented in the homes of seniors or vulnerable people, and by using smart sensors discretely collecting valuable behavioural data, potential health problems or falls can be detected, and care staff or relatives can quickly be notified in case of an emergency. Building on IoT expertise since 2007 Since 2007, the Danish B2B company has been providing marketready white label IoT products for solution providers who are benefitting from more than 100 man-years of software development. This deep expertise lets Develco Products’ customers focus on what they do best, such as delivering quality care for the vulnerable and elderly. Develco Products works with companies across the globe, from smaller businesses to well-established companies while cooperating with leading institutions and organisations in advancing and implementing IoT technology. Customers include companies offering care solutions for private homes, care facilities, hospitals etc. Providing state-of-the-art technology for the care sector To provide its customers with the latest technology, Develco Products is constantly monitoring new technologies and trends in the market to offer better features and functionalities for care solution providers. Our mission is to deliver the best available building blocks for change and support the acceleration of digital transformation with proactive customised care.” - Rachel Bennett, Business Development Director One example is the company’s implementation of AI and Machine Learning into its IoT gateways – the core of IoT solutions – ensuring the best possible technical basis for its customers’ IoT solutions. Another example is one of Develco Products’ newest products, the Audio Assistant – a two-way digital audio device enabling people to get in touch with someone outside their home and get help in case of an emergency. Emerging from great market demand, this care device ensures a stable and accessible digital line of communication, making the product highly relevant for care solution providers in the UK where the old analogue telephone network will be switched over to a digital one. This means care solution providers whose services rely on the analogue network will need to upgrade their services to run digitally. By using the range of IoT products from Develco Products, devices in the customer’s solution can communicate digitally over various wireless protocols, such as Zigbee or Bluetooth – all with multi-layered security for total privacy of user data. Empowering independent living through life-changing technology Develco Products’ mission is reflected through its ongoing efforts to develop and innovate IoT products and software that provides companies in the home care sector with the best possible foundation for providing technology enabled care. Not only is this technology helping vulnerable and elderly people to live independently. It is also life-changing for their families who can ensure their loved ones are safe without being physically present. Additionally, an intelligent care solution based on IoT can help provide safer and more efficient care, reducing costs of care as well as stress for caregivers. In recognition of this exceptional technology offered by Develco Products, the company has been awarded with Best IoT Home Care Solutions Providers – Europe. We look forward to witnessing its ongoing development and commitment to ensuring the safety of the vulnerable people in our society. Company: Develco Products Website: https://www.develcoproducts.com/ Best IoT Home Care Solutions Provider – Europe
13 GHP Social Care Awards 2024 riends Helping at Home is committed to tailoring its services to clients’ individual requirements while ensuring its professional service providers can achieve a work-life balance. Offering everything from 1-hour visits to 24-hour live-in care, the agency allows clients to maintain their independence by remaining in their own home. Its caregivers provide clients with companionship, cooking and cleaning services, personal care delivered with dignity, and much more. It is the agency’s mission to provide its clients with the highest quality of care that everyone wishes for their loved ones. Andrew Richardson, CEO of Friends Helping at Home, says, “A few years ago, I faced the common challenges linked to arranging care, which unfortunately are all too familiar to many. It became evident that, regardless of the funding available, the conventional domiciliary care model was not client-centric and was falling short of providing the necessary support for individuals to maintain their wellbeing at home. “From this realisation, I formulated my vision to provide quality care while attracting the best vocational caregivers by offering higher rewards, recognition, and value for their invaluable work. We have a proven and well-received product, one that has garnered excellent feedback from both caregivers and clients.” Born from Andrew’s vision, Friends Helping at Home delivers the best possible care services by maintaining high standards for its service providers, staying up to date on legislation, and actively listening to clients’ needs. With its no stranger policy, clients are guaranteed to be assigned familiar faces as their service providers in order to establish trusting relationships. Friends Helping at Home is dedicated to exceeding expectations and creating a meaningful impact on individuals’ lives by fostering security that is essential for their wellbeing. Jo Craythorne, Compliance and Quality Director, says, “I was working as a Registered Care Manager for a typical domiciliary care company. I became very despondent with the way that care companies were running and, as a result, I was working long hours in a very stressful environment. I decided to have a career change but then I came across FHAH. I was dubious because it was a care company, but FHAH sounded different. “I accepted a job as a Branch Manager and discovered that FHAH is revolutionary in the way that they work. After 2 years of running the branch, I was promoted to Compliance and Quality Director for Head Office. This company has made such a difference to my life that I want to pay them back and give them the rest of my working life. I enjoy going to work and providing care to people that need it in their homes.” At Friends Helping at Home, the agency retains a dedicated compliance and quality team who keep the company informed about legislative Based in Devon, Friends Helping at Home differentiates itself from traditional domiciliary care agencies with its affordable and compassionate approach to care. As an introductory care agency, the company selects, evaluates, and matches self-employed service providers to clients. Offering clients daily support from the comfort of their own home, Friends Helping At Home delivers a deeply personalised and unique experience. Recognised in this year’s Social Care Awards, Friends Helping at Home prides itself on its client-centric model, providing the necessary support for individuals to maintain their wellbeing at home. Most Supportive Home Care Company 2024 - Devon changes. This focus on compliance not only ensures the agency adheres to high quality standards but also provides a strong foundation for its strategic approach to diversification. Friends Helping at Home is passionate about seeking innovative opportunities to expand its services in order to maintain its position at the forefront of the evolving social care industry. The team’s shared vision resolves around clients’ needs and creating a reassuring environment where clients can connect with their service providers. Friends Helping at Home also advocates for a healthy work-life balance, empowering its staff with the ability to manage their own workload. Over the coming years, Friends Helping at Home will focus on strategic growth with plans to expand the franchise to meet the increasing demand for personalised care services. The team is in the process of developing a state-of-the-art website that will provide comprehensive information to potential investors. Moving forward, Friends Helping at Home anticipates these plans will have a profound impact on its success and on the overall social care industry. From the CEO to its esteemed service providers, every person at Friends Helping at Home plays a crucial role in nurturing a supportive community. With care at the heart of its mission, the agency provides tailored services to meet clients’ needs in the comfort of their own home while offering its service providers a vital work-life balance. Friends Helping at Home delivers a deeply personal experience and for its highquality services, the agency has received this year’s award for Most Supportive Home Care Company – Devon. Contact: Karen Breyley Company: Friends Helping at Home Web Address: https://friendshelpingathome.co.uk/ F Feb24030
14 GHP Social Care Awards 2024 hen dementia began to take its toll on Natalie Allcock’s grandmother, she required round-the-clock care, but did not wish to go into a nursing home or residential care environment. Keen to fulfil her grandmother’s wishes, Natalie soon realised the difficulties of doing so as a result of the lack of support available in their local community. While paying for home care made sure that her grandmother was safe, it was incredibly expensive, and Natalie found that her grandmother was still isolated from her friends and the rest of the community, with her falling asleep during these home care visits and then staying awake for much of the night. Upon founding VIP Day Centre, Natalie knew that the extra support provided would go a long way for not only people facing dementia, but their families and carers also. She explains the centre has been, “designed to value individual people and offer as much support as they need to take part in activities of choice that will improve their quality of life, help delay further deterioration of physical and mental health, and ensure people have a positive and fulfilling experience.” Central to this is the providing of a personalised level of care that is focused on the needs of the individual, and the team work closely with local services and agencies so as to provide this support holistically, promoting independence, wellbeing, and dignity. From helping to prevent social isolation to monitoring food/fluid intake, the individuals every need is taken care of by a team that are fully trained, compassionate, and incredibly knowledgeable. Of course, beyond this, there is a keen sense of fun that runs throughout VIP Day Centre, and just some of the activities that are on offer include crafts, gardening, cooking, bowls, singing/dancing, puzzles, computer sessions, and both indoor and outdoor exercise sessions. Regardless of the activity in question, Natalie explains, “by providing opportunities to extend social networks and form relationships, individuals can maintain [their] interests, activities, and social involvement with other adults”, thus sleeping better at night. As for how she and her team foster continued excellence through the environment at this adult day care centre, Natalie prides such tried and tested methods as team meetings, supervisions, appraisals, suggestion Jan24816 W Specialists in supporting individuals who are battling all types of dementia, as well as sensory impairments and disabilities, VIP Day Centre in Worcestershire is led by CEO Natalie Allcock, whose story begins when a close family member of hers became ill with dementia. Upon realising that there was a desperate need for increased support for those living in the area with dementia, and their families, Natalie undertook specialist dementia training before bringing to life her idea of a sustainable day care centre business model. We catch up with Natalie to find out more about this award-winning centre. boxes, and anonymous questionnaires, affording staff members the opportunity to hone their skills and work even more closely linked with the truly supportive environment that everybody within the business is seeking to nurture. Many of the activities are also planned around the skills of staff, as well as their aspirations, in turn advancing a culture of autonomy, self-esteem, and skill maintenance. Being based in Worcestershire too has its benefits for Natalie and the team, and she states, “Worcestershire County Council are extremely supportive with providing funding to individuals who need support with payments following a financial assessment. Social workers and the mental health team are very supportive in recommending our service as they are fully aware we are far cheaper than domiciliary care or nursing homes and our members receive better care quality.” This further underpins the continuous success that Natalie and her team have faced, guided by a commitment to providing nothing short of the best care available. On the back of the triumph of the first VIP Day Centre, the demand from communities across the UK for a similar service has resulted in Natalie launching franchising opportunities up and down the country, so that others may share Natalie’s overarching vision to provide everybody with care that is as high quality as it is affordable. Developing this care franchise is set to serve as a big part of the company’s future, as too is continuous training and regular updates to its service offering so as to continue to offer a calibre of elderly care that is unmatched in this area. As a result, we are proud to bestow VIP Day Centre with the title of Best Adult Dementia Day Care Centre 2024 - West Midlands. Contact: Natalie Allcock Company: VIP Day Centre Email: [email protected] Web Address: www.vipdaycentre.co.uk Best Adult Dementia Day Care Centre 2024 - West Midlands
15 GHP Social Care Awards 2024 Experts in providing a person-centred care approach that is wholly tailored around the specific needs of the individual, Olive Home Care proudly employs this suite of services throughout the West Sussex region, extending also to the areas of Medway, Kent, London, and the surrounding counties. Guided by a relentless passion to demonstrably enhance one’s quality of life through personalised care services, this domiciliary organisation is also registered with the Care Quality Commission (CQC) body, highlighting an unwavering commitment to excellence that is embodied by a highly competent and well-trained staffing team. Bolstered by the slogan, “Quality Care, Tailored to your Needs”, the methods adopted by this team to continuously exceed this promise of quality revolve around ongoing training and support, with all members being afforded regular supervision and support so as to assure that they are capable and confident when it comes to going above and beyond for their patients at every turn. Elaborating further on the results of this approach, Scott explains to us, “we provide regular reviews to all individual’s care needs and adapt when appropriate and necessary”, once more showcasing the business’ renowned holistic approach to its clients’ health and wellbeing. Since the service that Olive Home Care provides is entirely domiciliary, it is much easier to attain the desired level of patient wellbeing than if they were moved into a specific residential care environment. Thanks to the comfort of their own homes and the familiarity of these surroundings, not only is as much independence as possible provided, but family and friends are free to visit and spend time with the client without any restrictions. The benefits of such an approach are endless, but above all, the overarching feeling garnered is that the care provided is being done so willingly by people who truly cherish the individual, rather than them being forced into a residential care system where they may feel alienated or restricted. A big part of the ongoing commitment to excellence embodied by Scott and the team is keeping up to speed with the developments that are shaping the modern social care industry, both in and out of a patientfacing setting. Regarding the latter, Scott tells us that the business is seeking to go paperless across its operation, providing all care plans and records electronically, thus improving their accessibility and the ease at which they can updated with all of the necessary changes. As for the business’ interactions with clients specifically, this revolves around utilising the latest industry techniques, as well as listening to the feedback and experiences of its people so as to further enhance the quality of provided care. Commenting on how Olive Home Care’s team members are nurtured to perform their duties to the best of their abilities, Scott stresses the Vulnerable adults aged 18 and above are afforded the services of the West Sussex-based home care provider Olive Home Care and Support Ltd, a company that proudly covers all aspects of care from social and domestic through to personal care and even medication support. Through Olive Home Care, all of one’s health needs are catered for from the physical to the mental, and with live-in care provided 24 hours a day and call outs acted on is as little as 30 minutes, it should come as no surprise that we are celebrating the business in our 2024 Social Care Awards. We speak with the company’s Scott McLeod to find out more. Best Community Home Care Services Provider 2024 - West Sussex importance of regular one-to-one supervisions and appraisals, and when it comes to looking after the team as a collective, a monthly meeting is held with all staff to ensure that the business remains on the right track and all of its people are happy. Further underpinning this commitment, the company proudly boasts an open-door policy, with staff being invited to talk openly with members of senior management about the areas where they feel more guidance or support would be helpful. Such an approach bodes well for the future of Olive Home Care and Support Ltd, particularly as it looks towards opening two additional branches in the coming months, in Worthing and Bognor Regis respectively. Moreover, Scott explains, “we have also opened two supported living homes in the Kent area and are looking at options for this within West Sussex.” As these future plans come to fruition, we wish the company the best of luck in whatever comes next, crowning it as the Best Community Home Care Services Provider 2024 - West Sussex in the process. Contact: Scott McLeod Company: Olive Home Care and Support Ltd Web Address: www.olivehomecareandsupportltd.co.uk
16 GHP Social Care Awards 2024 Founded in 1998 by Hywel Griffiths, physiotherapy and sports medicine clinic Therapyworks Ltd is living proof that therapy does indeed work, and as a result, it is known across South Wales for delivering excellence in both of these focus areas. With a client base consisting of members from several elite sporting organisations, national sports teams, branches of government, and even some of the most famous blue chips around, the business prides itself on an ability to provide an unmatched service, leveraging an experienced team to offer a world-class service to clients. We speak with Hywel to learn more about his award-winning clinic. Delivering a range of exemplary services that are modelled on an individual basis around the singular needs, dreams, and aspirations of its loyal and dedicated patients, Therapyworks operates atop of more than 25 years of experience in this space, and as such, the systems used by the team have been created, honed, and perfected over the years. The result of this, as Hywel describes, is that “customised plans are developed with specialist multi-disciplinary support added as needed to ensure the best outcomes are achieved.” After all, in the realm of elite-level sport, one would never be forced to settle for a onesize-fits-all approach, and Hywel believes that the same should be true of all his clients. Any good physiotherapist, or other health professional for that matter, recognises that the key to getting better is to treat the cause of the problem and not just the symptoms. Many of Therapyworks’ clients seek out the business’ services as they are fed up with either not knowing what is wrong, being added to seamlessly never-ending waiting lists, becoming dependent on the tablets they are given to manage the pain, or, perhaps most frequently, all of the above. Determined to remedy this, Hywel and his staff utilise such tools as their 3D head-to-toe assessment to create custom plans and provide other such drug-free solutions. By not taking anything for granted and always going that extra mile to leave clients with a smile on their faces, this team have been able to successfully stay afloat in an industry that has experienced tremendous operational and financial challenges over the past several years. Commenting further on this, Hywel tells us, “innovation is key to survive and thrive, and this is something that we are keen to lead in [our] delivery of cutting-edge, cost-effective added value in our service delivery.” When this is combined with a stellar company culture, communication that is on point, a sustainable approach to all things commercial, and outstanding clinical delivery, the excellence that is strived for can be seen at every turn. Such excellence is embodied daily by the team, with Hywel describing Therapyworks as a “small, agile team of professionals who understand that our culture leads our performance.” From regular team meetings to discussing feedback from clients and setting strategic targets, on top of other such weekly, monthly, and quarterly incentives and themes, Hywel recognises that the desired excellence starts and ends with his staff, so by putting them in a great place physically and mentally, they are able to work to the very best of their ability. For Hywel, “we value our staff, and we love what we do!”, and it this fantastic combination that has contributed measurably to the business winning this award. A proud Welsh company, even as Therapyworks enters its 26th year of operation, Hywel and co. remain enamoured with the country and all of its innate beauty, and they relish the opportunity to help get these local clients back on track to living their best lives, moving and feeling infinitely better as they explore the breathtaking countryside and coastline that is synonymous with this small, beautiful country. Excited to continue to deliver specialist services that have never before been undertaken in the region, including concussion management, fall prevention, and injury prevention, the future looks incredibly bright for Hywel and the team as 2024 rolls on. As a business that is comprised of a team of sports medicine experts who provide excellent services through their individually tailored assessment, treatment, and rehabilitation programmes, Therapyworks Ltd continues to stand as a beacon of greatness in the region and the field, maintaining these high standards even after almost 30 successful years. With this in mind, it is our privilege to name the company as the Pain Management & Physiotherapy Clinic of the Year 2024 for Wales. Contact: Hywel Griffiths Company: Therapyworks Ltd Web Address: www.therapyworksphysio.com Pain Management & Physiotherapy Clinic of the Year 2024 - Wales
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