18 GHP Q3 2025 ear & Now Ltd (Hear & Now) specialises solely in hearing health, including hearing loss, hearing aids, tinnitus management, and ear wax removal. Set up just over six years ago by husband-and-wife team, Mike and Yan Wells, the practice’s mission is to give its patients the very best service and results, with everything revolving around re-connecting people with their families, friends, and the outside world. “We aim to give everyone who visits us a new and happier restart in life by helping them to re-hear the most beautiful sounds in the world,” Yan explains. “The laughter of their grandchildren, the whisper of their most affectionate one and, of course, the lively conversations with their families and friends.” Being an independent, family-run hearing care business, Hear & Now aims to exceed people’s expectations in everything it does, and to AIM-Aug25109 H Based in Ripon, North Yorkshire, Hear & Now Ltd is an independent family-run hearing care centre, offering a full range of hearing care services. We find out more about the firm and its reputation for customer excellence from Co-Founder, Yan Wells, following a win in the Global Excellence Awards 2025. provide a personalised, one-to-one customer service experience that isn’t available elsewhere on the high street. Yan and the dedicated team pride themselves on the extensive aftercare service for each and every customer, including providing free annual retests to continue to maintain good hearing health. “Our focus is on you and your ears only,” enthuses Yan. “You are at the heart of everything we do and you are the reason why we are passionate about coming to work every day.” Developments within the hearing health industry mean that the future direction of UK audiology is moving towards increased accessibility, personalisation, and technological integration. Yan is seeing trends emerging such as more teleaudiology (which uses telecommunications technology to deliver hearing healthcare services remotely, improving access for patients facing geographical, mobility, or work-related barriers), more discreet hearing aids, advancements in connectivity like Auracast (a new Bluetooth technology that enables one-to-many audio broadcasting) and a growing focus on prevention of hearing loss with more public education, early detection advice, and collaborative care models with other healthcare professionals. “Auracast is designed to be particularly useful for people with hearing loss, allowing them to connect directly to public address systems in venues like airports, theatres, and train stations,” Yan elaborates, delving into the practicalities of such an innovative use of the latest tech. “There are constant and continued advancements in Bluetooth technology, allowing hearing aids to seamlessly connect with a wider range of devices, from smartphones to smart home systems. Auracast, which is very sophisticated, is promising to revolutionise how hearing aids interact with the environment.” Yan and the team at Hear & Now are navigating these developments by anticipating future trends, patient demands and providing regular staff training to ensure that all the clinic’s staff are completely up to date with the latest advancements and keep the team at the top of the game. This, in turn, provides more opportunities to improve the patient satisfaction rate, with less time spent on solving issues due to the limitations of Bluetooth technology. Recently, for its continued efforts in ensuring exceptional customer care, Hear & Now gained recognition in the Global Excellence Awards 2025, and was bestowed with the title of Best Family-Run Hearing Care Centre 2025 - North Yorkshire. Congratulations to Yan, Mike, and the team on receiving this prestigious accolade. Contact: Yan Wells Company: Hear and Now Web Address: www.hearandnowonline.co.uk Coming Through Loud and Clear!
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