Q2 2025

28 GHP Q2 2025 or millions of Americans facing mental health and substance use challenges, the path to care often feels disjointed and out of reach. Care Solace CEO Chad Castruita knows this struggle firsthand - his own journey of recovery inspired him to transform not only his life, but the lives of countless others by pioneering a better system of support. Founded in 2017, Care Solace set out to provide a lifeline to those in need. Today the company operates with a team of 500 multilingual Care Companions available 24/7/365 and offers personalized support through its signature Warm Handoff® referral process. This service model is further reinforced with Care Match™, an anonymous self-service search tool with the ability to match individuals to local providers in minutes. Over the last year, Care Solace has continued to evolve, expanding its platform to provide deeper, school-based support. New functionality enabled internal referrals and collaboration between school staff, centralized intervention documentation and expanded clinical note-taking - all in one place. “As school systems face growing mental health demands, we’re embedding tools that not only guide students to community providers, but also help school teams collaborate internally and document their care with confidence using language that is intuitive to their roles,” Chad said. With nearly 1,000 partners and over 24 million individuals served across the U.S., Care Solace now supports entire counties and cities in addressing the behavioral health needs of their residents. “We work as an extension of existing systems,” Chad explained, “bridging service gaps with robust coordination not only to mental health providers and substance use treatment, but to social services such as food, housing and low cost or free medical and dental care.” And the innovation doesn’t stop there. Care Solace is preparing districts to access funding through emerging billing programs Apr25288 F Care Solace is a mission-driven organisation ensuring that anyone struggling with mental health challenges or substance use can access care- quickly, confidentially and without barriers. The company partners with school districts, municipalities, and employers across the U.S. to expand access to care. Founder and CEO Chad Castruita shared how the organization is evolving to meet the moment. nationwide—equipping school leaders and mental health teams with the tools they need to deliver care efficiently while building sustainable service models. Since 2024, this approach has already enabled many California school districts to tap into a new sustainable revenue stream through claims generation as part of the Children and Youth Behavioral Health Initiative (CYBHI). Care Solace’s combination of human-centered support and intuitive technology is what sets it apart. From helping individuals find therapy, to aiding families in navigating housing or food insecurity, the organization takes a whole-person, whole-community approach to wellness. Internally, Care Solace’s CARE values—Compassion, Authenticity, Respect, and Empathy—aren’t just aspirational; they’re operational. Staff well-being is actively supported through various initiatives. It’s a culture that reflects the care they deliver. Looking ahead, Care Solace is focused on continuing to deliver exceptional service while expanding its support to more cities, school districts and employers nationwide. “Our Net Promoter Score of 80 shows how strongly our partners feel about the support we offer,” Chad added. “But the most powerful feedback comes from the stories—stories of people finding hope, families finally getting answers, and communities growing stronger.” Those stories are at the heart of Care Solace’s mission—and you can hear them firsthand on the organization’s YouTube channel and via the link below. Contact: Chad Castruita Company: Care Solace Web Address: www.caresolace.org Care Solace Most Innovative Mental Health Social Purpose Organization 2025 – USA & GHP News Accessible Care Excellence Award 2025

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