15 GHP Oral Health & Dentistry Awards 2022 Best Private Family Dental Practice - Worcestershire Nov22730 A family-friendly private dentist based in Worcestershire, Malrvern Hills Dental Care (Malvern Hills) offers emergency, general, and cosmetic treatments to both private and NHS patients. We speak to the practice’s Principal Dentist in the wake of it being recognised in the Oral Health and Dentistry Awards 2022. Malvern Hills Dental Care is a mixed NHS and private dental practice based near the stunning Malvern Hills in Worcestershire. Originally, the practice was purely an NHS practice, however the past few years have seen it evolve into providing private dentistry, too. Currently a seven-surgery practice, the clinic is due to undergo further expansion in order to meet client demand more effectively. “Our core values are to provide the best quality dentistry available to our patients,” explains Dr Gurpreet Nandra, the Owner and Principal Dentist at Malvern Hills. “We have highly qualified and experienced dentists who are able to provide safe, aesthetic, and long-term private dentistry. Our NHS clinicians are also expected to achieve high quality treatment with the ability to learn from the skills developed by the private dentists.” This open-door policy ensures that all patients are receiving the best possible care and the surgery provides for a wide range of treatments, including orthodontics, dental implants, advanced restorative dentistry, endodontics, oral surgery, and facial aesthetics, plus it is one of the largest providers of the popular Invisalign procedure within the area. It also ensures that the NHS waiting list can be reduced as a majority of patients will not require secondary care referrals. With an overall mission to provide the right care at the highest possible standard for all patients, Malvern Hills aims to be an elite practice in Worcestershire where patients and referring dentists can be confident that they will receive the right treatment for them and their patients. As well as providing dental services, Malvern Hills has a team of highly qualified dental hygienists and therapists who educate the patients on the importance of good oral health. “We reach out to schools and colleges to provide them with oral health education days,” Gurpreet elaborates. “Our clinicians are carefully selected to meet our expectations so they are able to provide the best possible treatment. Whilst it’s hard to say what differentiates us from others, we all share a great passion for providing high quality treatment and we strive to ensure the patient experience is as good as can be.” Being very keen on patient feedback helps Malvern Hills stay on track when it comes to exceptional service and Gurpreet and the team are eager to learn from any suggestions that come their way. He adds, “In the advent of social media, I feel that patients are more aware of treatment modalities and, therefore, the number of patients wanting the more complex dentistry has increased. We as a practice welcome this as this is why we have developed a highly skilled clinical team.” Obviously, the healthcare sector as a whole has been majorly affected over the past couple of years and, in the early months of the Covid-19 pandemic, it was extremely challenging for the practice, as it was for many. However, Malvern Hills was luckier than most due to the fact that it was able to invest heavily in air filtration systems and level 3 PPE. “Our patients felt comfortable at the practice and we were able to continue working, be it at a restricted volume,” Gurpreet states, and he continues to explain that opportunities also arose from the pandemic due to the community getting to hear about Malvern Hills and how it was able to see patients. “We are now receiving more patient enquiries and dental referrals than previously.” It is also important to the dental team that they give something back to the community who helped keep it going during the tough times. Over the last couple of years, Malvern Hills has raised money by holding Christmas Jumper Days, and even featured on BBC Children in Need in 2021 for its charitable endeavours. Recently, Malvern Hills Dental Care gained recognition for its dedication to patients in the Oral Health and Dentistry Awards 2022 andwas namedBest PrivateFamilyDental Practice –Worcestershire. Now, as the future beckons, it seems that the dental practice will only go from strength to strength. “Our practice is also going to be used as a training hub for dentists that wish to improve their skills,” Gurpreet enthuses. “It has been a very difficult time since the pandemic and we would like to thank our team and our fantastic patients who have helped us get through the tough times. We will continue to provide care at the highest possible standard and strive to improve the practice.” Contact: Gurpreet Nandra Company: Malvern Hills Dental Care Web Address: www.malvernhillsdentalcare.co.uk
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