21 GHP Mental Health Awards 2026 From people struggling with trauma and addiction to individuals managing severe psychological comorbidities, social instability, or legal complications, Jellooo Group is there to offer a level of support that goes well beyond the standard. By combining care brokerage with hands-on intervention, structuring, therapy, coaching, and a commitment to guiding a person across their entire journey – from intake and treatment to aftercare and reintegration – the organisation stands as a lifeline across their path to a brighter future. The team here includes experienced professionals and peer supporters who work alongside their clients to drive changes in their behaviour, aid in their recovery, support their emotional regulation, and ultimately rebuild a sense of structure in their lives. In carrying out these duties, the team here work closely with municipalities, healthcare providers, legal professionals, and families, making sure that care is aligned. Such alignment is key given that many of its clients are in crisis and facing multiple overlapping problems. Across the field of mental health, Jellooo Group’s differentiator lies in its three-fold focus on stabilisation, continuity, and system coordination. Its success in covering these bases stems from the combination of professional expertise and lived experience shared across the team, with this blend allowing them to quite quickly build trust and intervene effectively in situations where resistance, shame, or system fatigue are only adding to a person’s individual issues. What follows is an approach that is pragmatic yet incredibly human. Taking a closer look at this balanced approach, Mirjam told us: “While every case is unique, our work is anchored in three core principles that guide how we operate in even the most complex situations.” She continued: “Importantly, we do not merely coordinate care, we actively intervene, guide, and support clients throughout the process.” These three principles are as follows: intensive intake and deep analysis, clear case leadership, and continuity across phases. Together, they contribute to a success rate of more than 87%. “Our success rate of over 87% in recovery, stabilisation, or reintegration is not accidental; it is the result of structured intervention combined with personalised engagement.” Across the Netherlands, there are thousands of people in need of support for a variety of concerns, but for one reason or another, they do not get it. Often, this is because they feel invisible to or misunderstood by the traditional support systems in place. Priding itself on making sure that everyone is heard and feels valued, Jellooo Group is a Dutch care coordination and mental health support organisation specialising in complex cases – which are those where the traditional systems have failed. For more on this pioneering work, we spoke with the woman at the helm here, Mirjam Robart. Mental Health & Care Navigation Pioneers 2026 – Netherlands & GHP Client Care Excellence Award 2026 With the Netherlands currently experiencing longer waiting lists, increased comorbidity, and an influx of complex cases entering the system, it is clear that the fluid needs of the people requiring this support are clashing with the rigidity of the funding structures behind them, contributing to the huge disproportion of people who need these services versus the number actually receiving them. Recognising this, Jellooo Group has adapted by becoming more agile, building robust provider networks and creating alternative pathways. This is driven by the recognition that the future of mental health lies in integrated care. Positioning itself exactly where the industry is heading, Jellooo Group is looking to stay ahead by nurturing a culture grounded in accountability and compassion, and where high standards combine with interpersonal support. Key to achieving this has been the creation of an environment where team members can take ownership but still benefit from the structured supervision and peer consultation they receive. That includes never making a team member carry a complex case alone. The results of such unity are obvious, as Jellooo Group is today defined by proactivity, stakeholder connection, and an ability to always looked ahead. By acting, adapting, and developing in real time, the organisation stands as a beacon of integrated complex care coordination in the Netherlands, with its combination of addiction and trauma recovery pathway management and highcomplexity rehabilitation support services making it more than fitting of these titles in our GHP Mental Health Awards 2026. In closing, Mirjam added: “Jellooo Group operates where systems collide. Our strength lies in restoring direction in situations that appear chaotic. We do not replace existing care structures; we align and strengthen them.” More on how it achieves this through its work can be found at the link below. Contact: Mirjam Robart Company: Jellooo Group B.V. Web Address: https://www.jellooo.com/ I Jellooo Group B.V.
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