18 GHP Healthcare and Pharmaceutical Awards 2026 elping her clients think outside the (pill)box, Ross Phan founded Off Script Consults to offer custom-built strategies designed for helping people overcome the barriers that prevent them from reaching their goals. This translates into the three main services her pharmacy consulting business provides: health consultations for patients and caregivers, career coaching sessions for pharmacists and other clinicians, and business collaborations with firms focused on services relating to healthcare and pharmacy. An experienced and highly educated pharmacist, Ross got her start in this space when she earned her doctorate in pharmacy from the University of Texas at Austin. Over the course of her practicing career, Ross has also gained multiple board certifications across everything from ambulatory care and geriatrics to pharmacotherapy. Moreover, Ross has had the ability work in a number of pharmacy settings to date, including in a current remote role where she has an international presence. Ross explained: “This diverse experience helps me quickly learn new skills and makes me very adaptable to meeting the needs of various clients. Further, I am not necessarily tied down to one location to provide consultation sessions.” This expertise is the foundation of Off Script Consults; a venture she created to combine her passion for pharmacy with an equal enthusiasm for education and delivering personalised care. Ross supports her clients in overcoming barriers and achieving their goals, irrespective of whether these are linked to health, career, or business. The approach she takes across all three of her AIS-Mar26252 H Every day, people devote time to their goals. However, obstacles can make realising them difficult, regardless of whether they are related to health or business. Across services ranging from health consultations to career coaching sessions, Off Script Consults can help clients achieve their goals and receive the best service along the way. Following its recognition in this programme, Ross Phan, the visionary behind the business, caught up with us for more on its services. practice areas involves focusing her energies on finding effective solutions, rather than playing the ‘blame game’. Having this mindset allows Ross to adapt and pivot when necessary, both of which are irrefutably essential for a small business wanting to succeed in a sector as competitive as this landscape. One of the best examples of the change Off Script Consults has gone through over recent years is both in the type and number of clients it sees. As a result, Ross has continued to refine her website to improve the user experience. More recently, this includes a more intuitive way for prospective clients to liaise with Ross and schedule meetings. Following on from her comment above, Ross has also included additional payment methods to cater to those clients outside of the US looking to use other currencies. All of this is helping to position Off Script Consults’ pharmacist consultancy service favourably, which is key in a world where more pharmacists are starting to have their own consultancy businesses. Further setting this business apart is that it is not limited to one client type or geographical area, as is the case with many others. The importance of diversification is something Ross discovered amidst the early days of Off Script Consults, during which she was focusing exclusively on marketing to patients and their caregivers about health consultations. It was only after struggling to turn leads into clients that she made the decision to market to businesses looking to work with pharmacists. This, Ross believed, marked her most significant breakthrough. For the rest of 2026 and beyond, Ross is aiming to expand her business consultation services, working with more health-focused firms to offer remote pharmacy services, as well as medical writing and reviewing services she also currently delivers, both with a focus on digital health publication and medical communications. As for the longer term, Ross told us: “Eventually, I would like to work with a health-focused company to contribute to additional clinician resources and a publisher to dedicate time to write and publish my first book.” Based on the success of Off Script Consults thus far, for which it has been named the Best Pharmacist Consultancy Service 2026 – USA in this programme, these goals are in reach. “Whether you are focusing on your health, career, or business goals, your Off Script pharmacist provides the custom-built strategy you need to break through barriers and thrive.” More on the full range of remote pharmacy services on offer from Off Script Consults can be found at the link listed below. Contact: Ross Phan Company: Off Script Consults Web Address: https://www.offscriptconsults.com/ Best Pharmacist Consultancy Service 2026 – USA
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