31 GHP Healthcare and Pharmaceutical Awards 2025 To this end, Annabelle told us about the plans for a healthcare membership, an initiative that is currently in development over at the Medical Concierge Centre. Through this membership, patients would gain unlimited access to the team here, ensuring their every private healthcare need could be taken care of. The single point of contact would remain, and optional services would see the team able to further personalise the membership to include everything from private GP appointments and health screenings to urgent admissions. Rolling out services like this aligns the HCA Healthcare UK Medical Concierge Centre with both the growing demand for fast and personalised access to healthcare in the UK and serves the needs of a more health-conscious population. With the state of healthcare in the UK also leaving a lot to be desired, these provisions point towards a much brighter future. Ultimately, having facilitated the care of patients from over 90 countries thanks to its international transfers, the team have achieved thousands of transfers and admissions including complex care pathways such as ICU to ICU transfers, it is clear that the HCA Healthcare UK Medical Concierge Centre is truly something special. More information about its services can be found using the link below. Contact: Megan Field Company: HCA Healthcare UK Medical Concierge Centre Web Address: https://www.hcahealthcare.co.uk/patient-and-visitor-information/ hca-uk-concierge-centre#the-hca-uk-medical-concierge-centre Supporting urgent administration pathways of one of the largest providers of private healthcare in the UK is no easy task, and it is down to the HCA Healthcare UK Medical Concierge Centre to assist the wider organisation by operating its fast-track medical concierge service 24/7, 365 days a year. The experts behind the Medical Concierge Centre make it their mission to ensure that patients end up with the right specialists and at the right treatment centres, regardless of whether they need a transfer from elsewhere in the UK or even from abroad. HCA Healthcare UK’s Medical Concierge Centre is the only medical concierge service of its kind within the UK hospital network, and its unparalleled nature makes everything from NHS to private transfers through to urgent-time critical referrals as seamless and stress free as possible. Speaking of the Medical Concierge Centre’s team, they are all experienced nurse specialists (NSs) and share a range of specialist areas between them – ranging from A&E to women’s health. The wider team then sees these NSs joined by a number of patient liaison officers, and together they deliver personalised care for both patients and their families, doing whatever it takes to support them and manage their highly emotional situations effectively. Discussing this patient-centred approach in more detail, Annabelle explained: “We focus on ensuring that your specific needs are being met at every stage. From initial consultations, screening, and diagnosis through to second opinions, treatment plans, and safe repatriations, we take expert care of you. Your care will also be personally overseen by one named clinical nurse advisor, who’ll tailor your medical journey and coordinate the whole admissions process on your behalf.” These are just a few ways these staff go above and beyond. Another fantastic example of this is seen through the NHS Transfer Service touched on above, which has been a nurse-led service since it was set up by HCA Healthcare UK’s own Annabelle Neame. After receiving enquires from patients asking to be transferred from NHS hospitals into a HCA facility, Anabelle and the rest of the team designed a formal structure that allowed this to happen, empowering patients where they previously had no say. The patient experience has been central to the Medical Concierge Centre since day one, and this is seen further through several of its standout features. Be it keeping access simple (just one phone number or email), providing its services 24/7 (a huge benefit for the referrers, such as consultants or GPs), or guiding patients with compassionate care and transparent communication, everything it does is to improve the service its patients receive. More than 50 years of excellence defines HCA Healthcare, which is today the largest private healthcare provider in the world. Beginning its journey in the UK in 1995, the company’s world-class network now comprises more than 30 facilities across London, Manchester, and Birmingham. This feature focuses on HCA Healthcare UK’s Medical Concierge Centre, which is a single, 24/7 point of contact for all HCA UK Hospitals. We spoke with Annabelle Neame, VP New Markets and Innovation of the HCA Healthcare UK Medical Concierge Centre, on the back of its recognition in this programme. Best Healthcare Concierge Service 2025 – UK
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