2018 Social Care Awards

GHP / Social Care Awards 2018 9 , Established in 2002, inTouch Home Care provides a wide range of services including, live-in care for individuals and couples; hourly to 24-hour care; personal care services such as meals, companionship, social activities, light domestic work and shopping; as well as a sitting service to relieve family carers. All types of care are offered, from learning to physical disabilities, adults to children, domestic support all the way through to complex and end of life care. The staffs’ ‘do with’ rather than ‘do for’ attitude helps service users to feel supported and safe. Lisa discusses how the firm’s approach revolves entirely around those they care for. “At inTouch Home Care we believe in a person centred and SO180007 Best Live-In Care Provider - West Midlands Meet the team inTouchHome Care has supported adults and children for over 16 years. We invited Lisa Shaylor to tell us more about the firmand the vital services it provides. outcome focused approach to care delivery. As a result of this philosophy, we focus our service provision on being well led, well informed and adhering to the rigorous national compliance and training standards. The team’s internal and external goals are to be responsive, effective and safe in every aspect of care services provided to each service user, their families and carers. “As part of this approach, the emphasis is always on the person as an individual, looking at the unique qualities of the individual as determined by their life history and experiences, likes and dislikes as well as their cultural and religious beliefs. This includes the right to be treated with dignity and respect. We build on individual strengths and abilities to maximise and promote independence in a way that makes our service users feel valued and safe, whilst ensuring dignity and respect at all times.” Fundamentally, staff are central to the firm’s offering, and will remain the company’s focus as it looks towards a bright future. “To ensure excellence for our service users, all our care workers go through a rigorous recruitment process which includes a 5-day induction training course to the Care Standards’ level. Following a full review of learning and satisfactory attainment levels in all disciplines, our care worker would be signed off as fully compliant and deemed to possess the skills, knowledge and behaviours demanded of an inTouch care worker. “Ultimately, at inTouch Home Care we believe that our workforce is one of our key assets and that care workers should be motivated and empowered, and this will remain our core aim going forward.” Company: inTouch Home Care Contact: Lisa Shaylor Address: Sutherland House, 4 Matlock Road, Coventry, CV1 4JQ, UK Phone: 02476 012130 Website: www.intouchhomecare.co.uk