Social Care Awards 2017

6 | ghp Social Care Awards 2017 Best Global Healthcare Company 2017 & Most Innovative Medical Technologies Provider 2017 Fresenius Kabi is the leader in infusion therapy and clinical nutrition in Europe, focusing on the therapy and care of critically and chronically ill patients in both the hospital and home environment. The company develops, manufactures and markets products that offer efficient clinical outcomes combined with a commitment to quality and patient safety. Calea UK Ltd is part of Fresenius Kabi and provides high tech homecare services for IV Nutrition, IV Antibiotics, Immunoglobulin therapy, Rheumatology treatment and blood disorders. Kate outlines the firm’s core aims and how it works to achieve these by offering the very highest standard of care. With our corporate philosophy of “caring for life”, Fresenius Kabi is committedto putting essential medicines and technologies in the hands of people who help patients and finding the best answers to the challenges they face. We want to be the healthcare company of choice for customers and patients. This means that we continuously strive to develop our specialist skills in the fields of nutrition, infusion therapy and homecare. In doing so we provide innovative solutions to meet the highest standards of patient care. “As part of this, all Fresenius Kabi and Calea nurses are trained to a high standard and receive regular clinical practice, assessment and development. They are carefully selected for their people skills, professional and clinical expertise and their ability to work as part of a wider team. All patients have individual complex needs and these are assessed on discharge from hospital. We place strong emphasis on clinical governance, safeguarding and treating our patients with respect. We have a specialist team of Clinical trainers and a Clinical Governance and Clinical Excellence manager to ensure these needs are met.” Within the healthcare industry currently there is an increased need for patient involvement in service development, and as such Kate is eager to emphasise Fresenius Kabi’s dedication to communicating and collaborating with its service users in order to make sure they receive the healthcare solutions they need. “In order to address the need for greater patient involvement in service creation, we work closely with a group of patients and regularly ask for their input. We are also setting up a patient group on Facebook. This will provide a closed area for our patients to communicate with each other and share their experiences of our services with us. The overall aim is to elevate the patient voice and enhance their experience by engaging with them and encouraging peer to peer support.” “Overall, we continuously strive to improve our services and we do this by ensuring that we follow best clinical practice and through engaging with customers and patients. There is a regular process of customer and patient feedback through customer questionnaires and patient satisfaction surveys. The results are utilised to improve the service we provide. We engage with patient support groups and run our own patient days to ensure our patients have access to other people with knowledge and experience of their condition.” Operating on a national basis, the firm has nurses in all areas of the country, enabling them to provide care to patients in their homes. The main challenge is recruiting nurses in more remote areas, as the company has exceptionally high standards when it comes to recruitment, as Kate discusses. “At Fresenius Kabi our values are embedded into the interview and appraisal process. Each new member we recruit is assessed on their experience and knowledge but also their commitment to our ethos. We provide our nurses with training and support to develop the skills required to do their job. We provide our Fresenius Kabi is a global healthcare company that specializes in lifesaving medicines and technologies for infusion, transfusion and clinical nutrition. We spoke to Kate Kelly to learn more. SO170009