Customer service is one of the most important departments in the daily operations of every business today, especially in the health and human services industry. With poor customer service, health and human service providers would find it difficult to acquire new customers or even retain the ones that they currently have.
Most service providers fail to invest enough time and money in the enhancement of their customer service departments, forgetting that up to 78% of customers leave transactions due to poor customer service. This leads to loss of business and might have a negative impact on an entire organization.
Today, health and human service providers are trying as much as they can to stay up to date with technological innovations. These innovations are playing a major role in how they improve their customer service. The smart ones are offering modern and convenient services that their customers need and connect with.
There are different ways health and human service providers are connecting with customers through technology, key among them being;
Using the Right Human Services Software
Technology has made it possible for health and human service providers to build software applications that address the requirements of their customers. These applications can gather information from the customers and through machine learning and artificial intelligence, predict any changes in the demands of the customers.
However, health and human service providers need to make sure that they are using the right human services software. This can be achieved through companies such as Radicle Health that build functional, modern, and easy-to-use software applications. With such software, health and human service providers will be able to improve customer service and make sure that they acquire and retain all their customers.
Employing the Right Modes of Communication
Technology has made sure that there are multiple ways through which organizations can communicate with their customers. This leaves health and human service providers with no option but to ensure that they have employed the right modes of communication when it comes to their customers.
With this, health and human service providers should use different modes of communication depending on what their customers prefer. For instance, you will find that older people communicate through email and phone calls while the younger ones use social media applications and messaging. Others prefer having a live chat with a customer care agent.
Customer Service Availability
Today, the traditional customer service that operated during the day from 9 am to 5 pm is no longer effective. Organizations that are still working this way have been left behind and are losing customers every time a customer cannot access a customer care agent whenever they need to.
Technology has made sure that health and human service providers can be available anytime throughout the day and night. With different forms of communication, such as social media platforms, forms, emails, phone calls, chat boxes, and SMS messaging among others, health and human service providers have the capacity to be available across the world and at all times. This has helped improve customer service.
Social media platforms
Social media platforms are one of the most amazing technological innovations playing a major role in the customer service industry. Today, health and human service providers are able to connect with their customers anytime without any issue.
The providers can create webinars, blog posts, how-to guides, infographics, and social media posts addressing different things that their customers need and connecting with them through the platforms.
They can also address any concerns through comments on their posts, limiting one on one interaction between the customers and themselves.
Creating Customers Who are Self-Reliant
Finally, technology has made it possible for health and human service providers to create self-reliance among their customers. There are people who find it difficult to seek help. Such people like learning things on their own.
To improve customer service, health and human service providers should use technology to create avenues through which their customers can access all the information that they need. They can create mobile applications and functional websites with all the information that their customers might need when accessing their services.
With such innovations, health and human service providers are going to have exemplary customer service departments that will contribute a lot to the success of their business operations.
